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Given that some reports put failure rates as high as 50% for some models/conditions this may as well be a recall.



Would almost think a recall would be easier to handle that hundreds of thousands/millions of individual RMA/warranty claims.


They're hoping a large fraction of people won't bother with the RMA process and will just shut up and go away.

Unfortunately for Intel, "away" here means "to buy an AMD processor"


That's a legitimate strategy for some Amazon trinkets but CPUs are a major purchase for most people such that they won't likely let them sit in a closet beyond the warranty period.


I would guess Intel is counting on the fact that most people are not knowledgeable enough to pinpoint a defective CPU being the issue when the computer starts crashing.

Heck, even as a SWE building my own computers for almost 20 years, I still have no idea how to properly diagnose a hardware issue when it arises. Beyond checking for explicit errors in journals/logs, and the usual memtest/BIOS update/reinstall the OS from scratch, I resort to replacing each component one by one until the issue disappears. But it's time consuming, and sometimes quite costly. I suspect most people simply replace the entire thing if it's not a prebuilt PC still under warranty.


I was similarly peeved with AMD a few years ago. There was a window of time where an AMD chip would not work with many deployed motherboards. AMD would ship you a loaner, outdated chip so you could boot the motherboard and apply the latest compatible BIOS.

Knowing this, I felt confident to purchase a certain configuration. Parts arrive and I reached out to AMD support for my loaner chip. They gave me the third degree. Insisted I provided documentation of previous attempts to reach out to the motherboard manufacturer before they would lift a finger. So, reach out to the manufacturer and say I am an idiot who cannot read the compatibility warning slathered all over their product material? I was furious at what was an obvious roadblock to not deliver on their support promise.

So, capitalism is the worst and nobody is good.


Recall likely affects shareholders so, you know, waste more time and money to ensure your corporate profits


How would a recall work, given that half of these chips are soldered onto mobos, not socketed?




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