In that case, I don't understand why we are celebrating the soul-crushing mediocrity of these Fortune 500 companies. If anything Mr. X's letter made AA look pretty good, and I fail to see what super-secret strategic plans he was airing either. Companies are run by people, it is perfectly reasonable to expect them to make rational decisions that treat their employees with dignity.
Dustin might be brash, but he is pointing out obvious problems. It makes no sense to bash him for being 21 and not having yet been turned into a so serious, cynical corporate designer.
Dustin might be brash, but he is pointing out obvious problems. It makes no sense to bash him for being 21 and not having yet been turned into a so serious, cynical corporate designer.
If you're trying to get something useful done, the point isn't to be right, but rather, to convince others of your position.
If you're trying to draw attention to yourself at the cost of others, ranting publicly is a fine strategy. To quote the original article: Fire your entire design team, if you have one. Hire an outside design firm ... as quickly as possible. Your in-house team is obviously incapable of building a good experience.
It's this brazen self-promotion and a lack of maturity and decorum that causes individuals to "bash him for being 21 and not having yet been turned into a so serious, cynical corporate designer".
the point isn't to be right, but rather, to convince others of your position.
Correct. However, he’s not really trying to convince AA to change their strategy. He’s trying to convince us that AA’s strategy is dumb. Because user interface design is important, and its not ok to foul it up.
If the best way to do that is by brashly pointing out AA’s mistakes, so be it. I tip my hat to Dustin for fighting the good fight.
Dustin might be brash, but he is pointing out obvious problems. It makes no sense to bash him for being 21 and not having yet been turned into a so serious, cynical corporate designer.