I don't think customers are always informed of that risk though, especially when a company is simply ignoring regulations that the customer assumes are being followed.
Perhaps Homejoy should put this on their site in order to make sure customers are informed:
“THE COMPANY DOES NOT PROVIDE CLEANING SERVICES, AND THE COMPANY IS NOT A CLEANING SERVICE PROVIDER. . . . THE COMPANY OFFERS INFORMATION AND A METHOD TO OBTAIN SUCH THIRD PARTY CLEANING SERVICES, BUT DOES NOT AND DOES NOT INTEND TO PROVIDE CLEANING SERVICES OR ACT IN ANY WAY AS A CLEANING SERVICE PROVIDER, AND HAS NO RESPONSIBILITY OR LIABILITY FOR ANY CLEANING SERVICES PROVIDED TO YOU BY SUCH THIRD PARTIES.”
this is a good point, and while TOS may 'legally' protect a company via so-called 'consent' the reality is people often have a different idea of what they THOUGHT they were getting in to and what legally the company claims they can get away with.
This is the kind of things that eventually lead to class action suits, but settling this via the courts takes years.
