Lack of proper training aside, from their perspective this sadly is the most rational thing to do.
Phone sales people are incentivized by management to minimize returns, because returns consume lots of time and money.
If you are a sales person, you know Windows Phones have higher return rates (because there will be some app missing or some other feature hole in WP). Selling it is risky.
An iPhone or a Samsung sells itself. And more importantly, it doesn't return itself nearly as often.
I like Windows Phone, but if I worked in phone sales I'd push people towards iPhones and Androids as well.
Phone sales people are incentivized by management to minimize returns, because returns consume lots of time and money.
If you are a sales person, you know Windows Phones have higher return rates (because there will be some app missing or some other feature hole in WP). Selling it is risky.
An iPhone or a Samsung sells itself. And more importantly, it doesn't return itself nearly as often.
I like Windows Phone, but if I worked in phone sales I'd push people towards iPhones and Androids as well.