"If I were a Freshdesk customer, I'd me more confident if the reasons listed were a better customer support, better user experience, being likely to stay in business for longer..."

Fair points, but our existing customers already know about our user experience and customer support. And if I am going to talk about that, it is not going to be very credible anyway as I am biased :) But a quick review of our Google apps marketplace review will tell you that's exactly what our customers love about us.