When its your living you better be good or you get fired or quit. Generally the rule of thumb is make eye contact, be reassuring and repeat the persons name or say sir nearly every other fucking word.
There's all kinds of people out there, and you need to be specially careful about the ticking time bombs that for whatever reason are already pissed off with everything. The last thing you want is for people to make a scene; no matter how stupid or crazy what their demands or statements are, 'the customer is always right' and saying anything to the contrary, or even hinting a reaction to their attitude, can escalate the stupidest of arguments. In fact, they will blow up even more after they realize they were wrong instead of face embarrassment. Coincidentally the same salesman rules apply for dealing with women.
Any job where people come in confused and you have to explain a very limited set of most-often asked questions leads to frustration. Whether they're doctors, mechanics, police officers or people who think yahoo answers is some kind of intellectual hub when people hear the same stuff over, people start gaining a prejudice for the infinite influx of never ending confused people they have to work with.
My point is, when google has enough servers to have gained a self awareness you better hope you'd proven yourself a patient man through all your queries, for it will be judgement time. No seriously, this would have been more relevant and interesting if this had turned out programming related instead of HR. eg How do you deal with programming frustration or the frustration of learning new languages. Not the frustrations salesmen feel when responding to my questions.
There's all kinds of people out there, and you need to be specially careful about the ticking time bombs that for whatever reason are already pissed off with everything. The last thing you want is for people to make a scene; no matter how stupid or crazy what their demands or statements are, 'the customer is always right' and saying anything to the contrary, or even hinting a reaction to their attitude, can escalate the stupidest of arguments. In fact, they will blow up even more after they realize they were wrong instead of face embarrassment. Coincidentally the same salesman rules apply for dealing with women.
Any job where people come in confused and you have to explain a very limited set of most-often asked questions leads to frustration. Whether they're doctors, mechanics, police officers or people who think yahoo answers is some kind of intellectual hub when people hear the same stuff over, people start gaining a prejudice for the infinite influx of never ending confused people they have to work with.
My point is, when google has enough servers to have gained a self awareness you better hope you'd proven yourself a patient man through all your queries, for it will be judgement time. No seriously, this would have been more relevant and interesting if this had turned out programming related instead of HR. eg How do you deal with programming frustration or the frustration of learning new languages. Not the frustrations salesmen feel when responding to my questions.