Recent mail from PureVPN. I hope it goes well for them, but watch out...
Dear customer,
I'm sorry to inform you that due to an incident we had to close your account permanently. We are no longer able to run an anonymization service due to legal issues we are facing.
We had to handover all customer’s information to the authorities unfortunately. They might contact you if they need any details about the case they are working on. The following information was handed over: your name, billing address and phone number provided during purchase and any documents we had on file (for example scan of your ID or driver’s license if you have provided these to our billing department).
We are also sorry we are not able to refund you, however if you wish your money back, please open a dispute on PayPal or file a chargeback with your credit card company. This is the only way we can refund you as our bank account is frozen during this investigation. We recommend you to do this as soon as possible as we can't guarantee all customers will get their money back.
We apologize once more this had to happen.
Yours sincerely,
Uzair Gadit
PureVPN founder
Thank you for your support here on ycombinator!
Yes it was a fake email sent to PureVPN Customers. However, our VPN service is functioning 100% fine and there is no interruption whatsoever.
While we are further investigating the actual cause. Please check out our blog for further clarifications and updates:
http://www.purevpn.com/blog/fake-email-to-clients-update-1/
We are also keeping our customers updated every minute through our Twitter channel. Please follow us on twitter @purevpn for further updates.
Thank you everyone!
PureVPN Team!