Coffee shops are similar to book shops wrt providing a frreebie, i.e. wifi in coffee shop and reading latest instore mags in bookstore. Iusually bought one mag after spending an hour or 2 reading thru them to show my appreciation. Iresented it when bookshops started displaying their magazines wrapped in plastic only. Icouldnt even read the contents. Isuspect coffee shops will get the same reactions if they cut off wifi.
This is a real problem for bookshops and customers. Some people come in several times a week read for free and even bring in lunch. Often the magazines and newspapers are left in a state which is no longer fit for sale.
So what can we do?
In my opinion those people are making things worse for the shop and all decent customers, so just kick them!
But after years of "the customer is always right, many people have become so arogant that demanding acceptable behaviour from your customers will definitly kill your shop.
They could take the example that some record stores use, where there is a store copy that is played and customers use to see if they like it. When they bring it up to the register to buy, the clerk retrieves a brand-new copy.
