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For paying Google Apps customers.

There's no paid level of service for a non-Apps Google Group.



Yes, that is true. And I believe they don't have (proper) support even for some paid services, such as App Engine or AdWords. But I was mainly replying to "There is no support at Google".


App Engine has support. We've found them to be helpful so far.

https://cloud.google.com/support/packages




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