Slightly OT but related to the Cloudflare business/enterprise offering: They "guarantee" 100% uptime, does anyone know details of this? Obviously there is no way to actually guarantee such a thing, but what kind of compensation do I get when they do have downtime? I can't seem to find it mentioned anywhere.
"Service Level Agreement (SLA) - 100% uptime
Industry standard SLAs often feature 99.999% uptime, also known as the five 9s. At five 9’s your website could be offline for as long as 5 minutes and 26 seconds each year. All CloudFlare Business and Enterprise plans offer guaranteed 100% uptime because we know that anything less than 100% is an impediment to your organization’s success."
Usually these guarantees mean credits toward future billing. Cloudflare's enterprise plan offers 2500% uptime guarantee, which means if they are down 10% of the time, customers are credited 2.5 months.
It sounds a lot nicer than it is, much like "we never charge for bandwidth".
"Service Level Agreement (SLA) - 100% uptime
Industry standard SLAs often feature 99.999% uptime, also known as the five 9s. At five 9’s your website could be offline for as long as 5 minutes and 26 seconds each year. All CloudFlare Business and Enterprise plans offer guaranteed 100% uptime because we know that anything less than 100% is an impediment to your organization’s success."