Working in small and medium businesses I've observed the same thing, and I've been quite satisfied with it. So I don't think it's really gone downhill, so GP's comment doesn't really resonate for me, but that isn't to negate their experience. Otoh I keep hearing horror stories about GCP and now I'm reluctant to try it.
Shitting on GCP is just popular on HN and always gets upvoted. AWS and Azure have royally fucked thousands of customers if you care to search for those writeups. My wild ass guess, considering posts like these have zero background details, is that they were careless with service account keys and their account got suspended for mining crypto or something. They also probably weren’t actually paying for support of any kind and that’s why no one is responding to them.
Can't say for GCP and Azure. But I run two small projects on AWS, with monthly billings of $8k and $150 respectively. I have always received very good support to any requests that I have made on both projects.
The last time I needed support from Google, I had found a bug in a service. The dude acknowledged it, got a request submitted to fix and provided me a with a coded workaround customized to my scenario.
Nope. We had been testing in our development and staging environments for months. We were deploying to production the exact same stack and we got our quota revoked within about an hour. We must have tripped some random thing. We have absolutely no idea what I could have been though.
