That's an argument that proves a lot, given that it kind of implies that a quorum of customers can simply vote other customers off the island.

well... yes? does that not happen regularly on many platforms?

even on a free service, users have some tiny leverage; they can vote with their feet

Not on any viable investor-funded ones, nope.

even billion dollar corporations like cloudflare (with a "free speech absolutist" CEO) absolutely do drop unpopular customers due to user pressure

If you're talking about moot and kiwifarms that wasn't merely "user pressure" like large customers threatening to walk - it was a harassment campaign hitting up the legal department and cloudflare decided they didn't want to bother dying on that hill

> moot

Do you mean null? Ironically, 4chan actually still uses Cloudflare to this day, and did through that whole controversy too.

I assure you there is way, way worse things posted to /pol/ than there ever was, or will be, to Kiwi Farms.

Right, sorry, Moon not moot.

I enjoyed his interview with Nina Paley and Chris Cohn on life after cloudflare: https://heterodorx.com/podcast/episode-107-how-the-internet-...

Interesting, thanks for sharing.

I have been halfway following the Farm's status for the past couple years from null's telegram/forum posts, I didn't know he spoke about the situation at length anywhere.

This can backfire. eg Twitch moderators.

Discretion should be rarely used. For everything else, create a set of rules and stick to them.

But I guess users also expect that there's freedom of opinions on the platform within the set rules. If users are merely being banned based on their opinion, that doesn't sound like a healthy environment.

Good on Jay Graber that she's sticking to a reasoned set of principles instead of bowing down to the braying mob.

if you call your userbase a braying mob, you're not going to have a userbase for long

It's a small fraction of the userbase that is up in arms about this, who want special exceptions made for their demands.

He /doesn't use the service at all/. I agree that is a way of not breaking its rules.