Not a criticism at all but what is the point of this? This is a genuine question... | Hacker News

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SeanDav on Sept 10, 2012 | parent | context | favorite | on: Show HN: We got tired of asking 'What browser are ...

Not a criticism at all but what is the point of this?

This is a genuine question, I have no idea why this seems important/interesting enough to be No 1 on HN.

What am I missing?

citricsquid on Sept 10, 2012 [–]

I take it you've never done support or tried to fix a users issue?

Trying to find out what browser and version a user has can often be like pulling teeth if they're not an experienced internet users; being able to link them to a page and get all the info you need without a miscommunication is a godsend.

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