Hah, I was in a very similar situation to you last week, wanting to start a Photoshop subscription.
My first issue was that there were two descriptions of what happens when you cancel an annual subscription early. I thought about calling up to ask which one actually applied, but I couldn't stand the thought of fighting through a phone-menu/customer-service/hold dance to actually get an answer, and more importantly, I don't have any trust that the answer I would have received would have been correct anyway!
> Right, so I just assumed I'd login and change my country to Australia. Wrong!
The admin interface "worked" for me, but the problem is, you can't change your registered country anyway. I went round and round in circles, and would actually end up at the South African store regularly, for some reason. Not to mention that if you visit the business store, the Photoshop subscription plan isn't even present.
I was too lazy to bother calling them up to change it, so I just registered another account (I didn't have any previous purchases). Then I ran into the next problem: I had no idea how to actually download the program! The Adobe store redirected me to... a blank page. And in the 5 emails they sent me regarding the subscription there were no links to download the program. Somehow I discovered the Adobe Creative Cloud Client, which finally let me put in my login and download/install the software.
God help someone like my (artistically inclined) mother if she ever wanted to do the same. It really is amazing how a process can be so broken. It's broken enough that I'd consider going and searching for a pirate version purely to avoid having to deal with Adobe. And that saddens me, that a company with such a tight grip on a market can treat it's customers and users with such contempt.
My first issue was that there were two descriptions of what happens when you cancel an annual subscription early. I thought about calling up to ask which one actually applied, but I couldn't stand the thought of fighting through a phone-menu/customer-service/hold dance to actually get an answer, and more importantly, I don't have any trust that the answer I would have received would have been correct anyway!
> Right, so I just assumed I'd login and change my country to Australia. Wrong!
The admin interface "worked" for me, but the problem is, you can't change your registered country anyway. I went round and round in circles, and would actually end up at the South African store regularly, for some reason. Not to mention that if you visit the business store, the Photoshop subscription plan isn't even present.
I was too lazy to bother calling them up to change it, so I just registered another account (I didn't have any previous purchases). Then I ran into the next problem: I had no idea how to actually download the program! The Adobe store redirected me to... a blank page. And in the 5 emails they sent me regarding the subscription there were no links to download the program. Somehow I discovered the Adobe Creative Cloud Client, which finally let me put in my login and download/install the software.
God help someone like my (artistically inclined) mother if she ever wanted to do the same. It really is amazing how a process can be so broken. It's broken enough that I'd consider going and searching for a pirate version purely to avoid having to deal with Adobe. And that saddens me, that a company with such a tight grip on a market can treat it's customers and users with such contempt.