If the only explanation someone can provide is that "a cluster is slow", the issue isn't with network observability. They need to do at least the minimum level of analysis before escalating.
Yes, that would be great, but unfortunately there are application teams (particularly in the enterprise) lacking such tact when blaming infrastructure for issues.
Good old silos are alive and well, and ownership is not always part of the culture.
In our case the expected golden path is that once our team figures the proper procedure, we will establish it for the downstream teams that are direct supports of the application teams.
So at least in theory things are somewhat well set up, but there's too much siloing at our level (wildly separate network teams, teams for specific clouds, etc.)
