On one hand, I too like better communications in situations like this. On the other, you knew they were aware of the issue and working on it. Updating the status page with a "we're trying to fix it" every hour or so wouldn't speed up the process of fixing the problem or help you in any way.
I didn’t ask for an update every hour, but an 11hr stretch of silence is not cool. An update every 3 would’ve been fine. Even if there isn’t much new to share, reiterating you’re working on it is useful to reassure your customers. I’m fairly certain they could’ve found something more meaningful to communicate than “still twirling the thumbs”. For example, the update after 11hrs included the tip to switch to a VPN. That would’ve been useful to communicate.
