Yea, my wife works at a retail store here in the bay area and theft so normalized its unbelievable to me. They hire low paying loss prevention staff that have 0 power to do anything and just use to their time to look daunting while following shoplifters around so they can claim insurance loss when they walk out of the store with merch. They don't call the police or do anything that could be cause for the criminals to bring a suit against the store for violating their rights.