Have you literally never been in an office? They are probably the biggest manufacturer and supplier of telephony systems, at least in the UK. Well, since VoIP came along, anyway, before that it was all Nortel and BT Meridian, with the odd Avaya here and there.
The VoIP server software they use supports XMPP natively so your softphone on your PC is just a Jabber client, and (as far as I've been told) they use XMPP to sync between servers.