Paul Christoforo should never be in charge of a customer facing position.
Maybe he should take the advice on (his) Ocean Marketing's front page: "Your brand is no stronger than your reputation - and will increasingly depend on what comes up when you are Googled."
I wonder what will come up after all this is over.
This remnids me of a story last year about an online retailer who was deliberately rude to his customers to get bad press, because it improved his search engine ratings.
There's a second documented encounter with the guy from 6 months ago: http://www.natesnetwork.com/Poor-customer-service