The driver thing could be regional. I have always lived in a less dense area and the drivers always were happy and helpful. Didn't look at all like what I'd expect from the news.

Were they happy, or did they just appear so? Some places punish employees that don't act unnaturally friendly and happy.

How often do you see your driver directly? I see them frequently because I'm often outside.

Once every couple weeks or so, I'm home a lot.

They don't _look_ that miserable, but they also don't look like they get any breaks or free time. They're always on the verge of running.

Kind of like workers at fast food restaurants? I would say so. Sometimes they are happy, sometimes it's just a job.

As long as they aren't treated like shit where I live...