I mean when they lost our luggage as well as that of everyone else on the same connection they literally told us their computer tracking system was incompatible with that of their partner... On top of terrible treatment at the Frankfurt Airport, children running up and down the aisles for 10 hours straight on the plane, etc...
> Most customer rankings disagree with you
They're higher than expected but not in the top 10 of any rankings I've seen... And dropping...
Just another anecdote: They’re the only airline to lose my luggage, and their complete lack of giving a fuck or competence in returning it was a tremendous and expensive pain in the ass. Only through pulling a personal favor with a friend in Berlin was I able to ever get my luggage.
There’s something wrong at Lufthansa. The queue to fill out my lost luggage form was like an hour long when I arrived, and looked to be just as long when I was done.
Yeah you definitely deserve to complain about that experience. Though I've heard about tracking incompatibility issues (not with them though) - does not excuse the luggage loss of course
Another example. I could excuse a lot but after what the employee told us, the visible lack of organization when we flew with them plus quite a few more anecdotes I'm definitely avoiding them. Seems there's something fundamentally wrong with their infrastructure. Hell, the airtag thing blew up for a reason.
Air Koryo apparently offers more leg space than most Canadian airlines, and I have a feeling any staff getting caught stealing luggage would be in some deep shit. Food pics look decent too.
I've had decent experiences with "crappy" poor country airlines--oftentimes they compensate with decent food and seats often feel relatively spacious. Probably more likely to crash and die, though.
Most customer rankings disagree with you. Which doesn't mean the airline should be free from criticism, of course.