Observe HN posts for a while. You will notice, that whenever Goolge and their support comes up, comments are rich with experiences/anecdotes of people, who have been stonewalled by Google. Their support is non-existent. Having proper support would cost them lots of money. Same for their other big disservices like YouTube. How many people have been banned for non-sensical reasons and tried to appeal. It has become something of a common knowledge, that there is basically no support worth mentioning, at least in the tech circles.
Oh and don't think for a second, that using MS' alternative web products (Office 365) is much better. You pay for the probably buggiest office experience on the planet.
I can confirm Microsoft ads (Bing ads or whatever they're called) are even worse. We shut off an underperforming campaign and they were automatically restarted, repeatedly, until we disabled the entire account.
It's better. I hate Office 365 usability with a passion, and I hate the bugs, but it's much better than periodically having a fire as Google burns your business to the ground.
Oh and don't think for a second, that using MS' alternative web products (Office 365) is much better. You pay for the probably buggiest office experience on the planet.