Ideally you would have a balance between the two. What put me off in his statement regarding working at Apple (aside from what seems to be some unrealistic expectations) was his statement that he became known for "pervasively direct-manipulation interfaces (where the user does his thing by moving and gesturing with meaningful objects, instead of relying on verb buttons and other indirect controls)." I think there's certainly a place for that sort of interaction, but I can see why Apple would not entirely embrace it to the exclusion of other types of interaction.