Anyone else think bringing on a 10 year veteran of eBay support is a bad idea. I don't know of a single case in which I heard eBay helped the end user in support.
eBay is probably on the top 5 of worst customer support experiences of any dot com.
Post-merger, there were some really nice reviews of culture clashes; one I recall was simply stated as "Ebay believes people are fundamentally good, Paypal believes they are fundamentally scammers."
eBay is probably on the top 5 of worst customer support experiences of any dot com.