You forgot "And that's an immoral way to operate. As individuals, we should try very hard to discourage that mentality. But that's the way the world operates at this time."
Personally, I've given up hope that the world will ever be different. But if there is any hope, it will take the form of: "We will no longer tolerate your impersonal policies and rationalizations". So we should try to speak out against it.
But yeah. People are irrational cows that throw money at anything shiny. So that won't happen, and the world won't change.
The problem is, if Google had to provide real support, would they be able to offer stuff for free¹? Because if not, the alternative is shutting down these services, which is bad for those of us who bother to backup their emails and have their own domains.
Personally, I feel this is a simple matter of personal responsibility. It's free, so you can't expect support. If you're not okay with that, pay someone and ask them for guarantees.
¹ Yes, I know there are other costs, but I don't think their value to Google covers anything similar to real support.
Personally, I've given up hope that the world will ever be different. But if there is any hope, it will take the form of: "We will no longer tolerate your impersonal policies and rationalizations". So we should try to speak out against it.
But yeah. People are irrational cows that throw money at anything shiny. So that won't happen, and the world won't change.
Moo.