If there is one thing I've learned about the public, it's that crazy scales superlinearly. I used to work for a people search engine called Spock. We curated hundreds of millions of profiles for people living and dead. We got howling crap for:
Adding the tag "pedophile" to a writer who crusades against the smearing of gays as pedophiles (Ouch. Term extraction fail.).
Adding the picture of Walter Gross, Nazi, to the profile of Walter Gross, journalist. (!!)
Using the tag "Jew" on profiles for people who are (can you guess?) Jewish.
Tagging a woman in (very Catholic) Spain as a priest because her last name was "Pastor". (NLP fail.)
Tagging Jesus as deceased.
Tagging Jesus as not deceased.
...and lots more. Some of these were genuine grievances. Some were driven by people with an axe to grind. In most cases, an honest answer would not have helped matters at all.
The honest answer was "Oops. We're trying the best we can with a very hard problem. We're not trying to piss you off. Your particular case is a rounding error. In some cases we think you are taking it way too seriously. Screaming bloody murder doesn't make it any easier."
Adding the tag "pedophile" to a writer who crusades against the smearing of gays as pedophiles (Ouch. Term extraction fail.).
Adding the picture of Walter Gross, Nazi, to the profile of Walter Gross, journalist. (!!)
Using the tag "Jew" on profiles for people who are (can you guess?) Jewish.
Tagging a woman in (very Catholic) Spain as a priest because her last name was "Pastor". (NLP fail.)
Tagging Jesus as deceased.
Tagging Jesus as not deceased.
...and lots more. Some of these were genuine grievances. Some were driven by people with an axe to grind. In most cases, an honest answer would not have helped matters at all.
The honest answer was "Oops. We're trying the best we can with a very hard problem. We're not trying to piss you off. Your particular case is a rounding error. In some cases we think you are taking it way too seriously. Screaming bloody murder doesn't make it any easier."