Again - there is no reason not to do both. Dissatisfaction is not a limited resource. I haven't heard a convincing reason to refrain from criticizing the business practices in question that doesn't simply ignore the practical points I've been making. Re-read my post near the top of this thread.
It is, though. When outrage is misdirected, it lets the true bad guys get off scot–free.
Sure, there are some people who can be angry about everything all day long, but everyone else grows tired to listening to them, and they lose credibility for when it counts.
