Since hyphenating my last name, I can no longer check into AA flights without human intervention.. minor inconvenience I guess, but annoying.
In general it seems we make bad assumptions about names - like that everyone has a "first name" and a "last name" to enter into two separate database fields.
some (cof cof united) airlines put my first surname as my middle name. i don't know why. and guess what? i can't check-in because there's no middle name on my passport. every time this happens, i call the airline, they say it's fine. but i cannot, for the life of me, check-in without an employee helping me.
I’m baffled by the amount of trouble something as simple as changing a last name can cause. A meaningful percentage of people do it, and yet it’s handled incredibly poorly by many systems.
In general it seems we make bad assumptions about names - like that everyone has a "first name" and a "last name" to enter into two separate database fields.