At a guess, that's what airline decision-makers are probably thinking, too.
It doesn't have to be that way, but probably will. This is an entirely different category, but my local hardware store started publishing a number to text with any questions about home repair and whatnot, and they're actually great, responding quickly with good answers and sometimes a bit of humor. Really awesome customer service.
It doesn't have to be that way, but probably will. This is an entirely different category, but my local hardware store started publishing a number to text with any questions about home repair and whatnot, and they're actually great, responding quickly with good answers and sometimes a bit of humor. Really awesome customer service.