You can text in situations you can't/shouldn't call, such as on the can or while someone is sleeping.
You may want to get quick business done in public place but don't want to annoy bystanders or have them listen in on personal information you may want to talk about.
Texting a question and waiting for an answer is waaaayyy better than sitting on hold listening to elevator music interrupted by "your call is important to us."
You can text in situations you can't/shouldn't call, such as on the can or while someone is sleeping.
You may want to get quick business done in public place but don't want to annoy bystanders or have them listen in on personal information you may want to talk about.
Texting a question and waiting for an answer is waaaayyy better than sitting on hold listening to elevator music interrupted by "your call is important to us."
Title is stupid though.