From the website: "[2018-04-13 13:32 ET] We're still under heavy load. To reduce the likelihood of the Gateway Timeout error, we've reduced the refresh rate of the data -- i.e., information about your devices will be updated roughly once every minute (instead of once every 15 seconds previously)."
Intervention strategies for ransomware is different from conventional malware. In particular, the victims of conventional malware benefit from any takedowns; as the malware is removed, they might see fewer ads or experience faster computers. On the other hand, taking down ransomware incurs collateral damages. To many victims, unfortunately, the only way out of their current situation is to pay. As such, intervention strategies need to focus on how to prevent people from being infected in the first place (e.g., education or improved IDS).