My name is Florian, I'm one of the co-founders and CEO of https://usersnap.com Since we're competitors, I won't add specific advice. However I'd like to encourage you to stay in business as I'm absolutely convinced that the market we're in is big enough and that the idea behind the products we're building is a great idea.

Josef is there for you. He's a really really nice dude. promised.

yes, there's a queue. no worries.

May I suggest to put the second pitch on your frontpage? (I'd remove the b-word though)

Used as a feedback tool you are way faster to understand what your visitors mean. Used as a bug reporting tool it's unbeatable: you get exactly what your testers / users see in their browser. Please note that the Try-Me arrow is not part of usersnap - that's maybe the annoying part you are referring to?

and if you want to play further with your data have a look at google refine http://code.google.com/p/google-refine/

This looks amazing. Will take a good look