Hello Vishnu, Truly sorry that you are facing this trouble and we are here to help. Please do share your Zoho account details and an elaborate description of the issue you are facing here - https://www.zoho.com/zeptomail/contact.html?src=pd-menu. Or you may also write an email to support@zeptomail.com. Rest assured, we will get to the bottom of it and help in resolving the same. Looking forward to your email. - Regards, Zoho Cares.
Hello, apologies for the inconvenience caused. We have analysed the issue at our end and have unblocked your account now. You should have no trouble sending emails. We have also replied to your email request confirming the same. Please try sending emails now and monitor the status. Do write to us at support<at>zohomail<dot>com, for any further queries or concerns.
Regards - Zoho Mail Team
Hi, we do understand your concern and we are here to help, make your experience with Zoho Mail, better. We are constantly working towards making our Spam Filter validate and deliver emails, as our customers prefer and we pride ourselves that the progress has so far been upward and steady. Having said that, we would like to get to the bottom of your concern and assist you with suggestions from the various Spam Control options we have or even come up with a better logic to address it. Hence, we request you to write to us at support<at>zohomail<dot>com with elaborate details about the issue. We will definitely have it analysed and sorted at the earliest. Thanks and Regards - Zoho Mail Team
Hi, Sorry to hear that. We would like to have you back on Zoho and address your concerns. Zoho's Spam Filter works on user preferences as well to ensure better spam filtering and Email delivery. In addition, we also have personalisations available to adjust the Spam Filtering for your accounts. Looking forward to have you back on Zoho Mail. Please write to support<at>zohomail<dot>com if you need assistance with any queries or concerns. Thank you. -Zoho Mail Team
Hello, Glad to know about your liking towards Zoho and We strive to make it even better for you everyday. Regarding the Spam filter, we do have customisations available in Spam Control which can be set as your prefer for your account/Organisation. Hence, it would be of much help if you could share more details about the Spam Filtering concern you have mentioned, as an email to support<at>zohomail<dot>com. We will have it analysed and suggest the best solution possible. Looking forward to hear from you.
Hi there! I'm contacting you from the Zoho Mail team. Please drop an email to support <AT> zohomail <DOT> com with the sending server logs & IP address. Our technical team will analyze and get back to you with a potential resolution. Thanks!
We are sorry that we gave you this perception. Our Spam filter is self-learning and the algorithm responds to user markings. If we have your account information or the headers of the sample mail, we will be able to look into it and identify what went wrong. We request you to write to support (at) zohomail (dot) com with those details and description about the other issues you faced. We will definitely address it for you.
Downvoted for:
(a) Sounding like a canned response
(b) "We are sorry that we gave you this perception" passive aggressive gaslighting and abdication of any responsibility to the user. Really, I've barely ever heard of zoho and had no opinion of them _until_ this response. Now zoho's on my fuck-them list for talking this way to a customer.
Responding to "your spam detection is not working" with what is essentially spam has to be one of the most unintentionally funny things I've read on HN.
Hello! This was definitely not a canned response, but we can understand why it was seen that way. Tone is a really tricky thing through text, and we didn't mean to sound like a robot. We hope you won't mind if we try again:
We are very sorry that the spam filter is giving you such trouble. It has self-learning capabilities, but algorithms are not always perfect. If you could send us your account details and the headers for some of the emails, we will look into this right away. Please send us an email at support (at) zohomail (dot) com when you have a few minutes and we will dig into the details.
I appreciate y'all trying again. Here's some constructive feedback:
(1) Look at other responses from people directly responding to issues from customers here at HN. Look at how specific, authentic, and action-oriented those responses are. Then look at yours again.
(2) Notice how they don't use the royal "We." It's 2020, we're all working from home with small spots of clean behind us for zoom, the royal We has to die. Unless the speaker is actually a committee or Borg, please use I.
(3) "not always perfect" is garbage. It failed the user at its basic job. Say so. Any apology without admission isn't an apology. Actually, kill the entire sentence. Nobody cares about the capabilities of a system that doesn't work right.
(4) They've already said that they tried you and you failed. Explicitly ask for a chance to make it right. Why would they bother working with you again, if you don't even ask them? They'd be doing you a favor. Ask for the favor.
(5) Nit: The last two sentences redundantly ask for the customer to contact you. Combine into a single request for an email with (btw, you don't have to explicitly "send us an email" when you're giving them an email address to contact -- it's a side-ways way of talking down to the customer's intelligence) account "details" (Which details? The account name? Credentials? What?) and headers.
Hey, thanks for taking the time to offer such constructive feedback. It's really hard not to sound like an automaton at times, and I am grateful for your help.
As for the royal we...I think you are right. In 2020, with the world the way it is now, I think everyone can use more personalization and less of the anonymity provided by we. I take your point, and will do my best to implement it.
Again, thanks for your time, and for your passion. Have a great one!
Sorry to learn about your unpleasant experience with us. We request you to elaborate the lock out and the special considerations you are referring to, by writing an email to support (at) zohomail (dot) com. Having specific details along with your account information will help us to analyze and make necessary corrections and enhancements. Looking forward to hearing from you.
I think you are misunderstanding OP. At least I assume that Zoho will not be able to change Google's policies, otherwise that would truly be outstanding customer service.
For me you're not the problem, you just have no power here. Google services are more convenient to use with Google email accounts, they are more prevalent and there is no point in burdening an organization with another email provider if there is a choice.
@miles, you can try out Zoho Mail ( https://www.zoho.com/mail/zohomail-pricing.html ). We have free edition and also Trial option for Paid edition. You can even configure Split Delivery during evaluation wherein you can have some mailboxes hosted in Zoho and the rest in your existing mail system. Refer to https://www.zoho.com/mail/help/adminconsole/email-routing.ht... for detailed instructions. I have listed some of the articles which might be of interest to you :
Zoho Mail Desktop App is more like a web browser where OTP is mandatory in addition to the account login password. However, if you've selected ‘Trust this application’ check box earlier, for a certain time frame (probably for about 180 days), the app will allow you to login into your account using account login password itself (i.e., without entering the OTP).
If you have already selected this option while accessing via Desktop app, do let us know about it in an email to support@zohomail.com so that we can request our technical team to debug further. Also, we'd like to clarify that there are no open security issues in our service. We always take security very seriously and have developed a comprehensive set of practices, technologies and policies to help ensure our users data is secure.
